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Here is a selection of articles written about the skills the contact centre need and should have
Category
Sub Category
Subject
Negative VS Positive Words in Customer Service –…
Positive Language for Customer Service Conversations…
How to Improve Empathy in the Call Centre
How do I – Build Rapport With Callers?
How to Use Vocal Pace Tone and Pitch on the Phone
A Guide to Writing a Successful CV
Top 20 Examples of Rapport Building Statements
9 Fun Customer Service Training Exercises
Call Control Techniques: Controlling a Runaway Talker on…
How to Train Active Listening in the Call Centre –…
30 Strategies for Improving Agent Productivity
Soft Skills in Call Centres
How to Use Funnel Questions – With Examples
How Best to Deal with Angry Customers
Dealing with Irate Customers
Top Tips to Make Your Team Leaders More Productive
10 Strategies for Overcoming Objection Handling in Sales
Should We Call Customers by Name?
8 ‘Soft Skills’ Training Exercises
AER Statements for Customer Service
Top tips for increasing telesales conversions
Words and Phrases an Advisor Should NEVER Say to an…
Handling Difficult Customers
“I’d Like to Speak to a Manager” – 7 Ways to…
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How to Deal with That Awkward Agent
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