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Here is a selection of articles written about the skills the contact centre need and should have
If you are looking for more ways to develop key skills in your contact centre read our selection of articles on Skill Development
Sales Techniques: Conversational Selling
Top tips for increasing telesales conversions
Handling Difficult Customers
How to Use Vocal Pace Tone and Pitch on the Phone
How to cross sell in your call centre
Dealing with Irate Customers
How to Up-Sell in Your Call Centre
Developing empathy in the call centre
Call Control Techniques: Controlling a Runaway Talker on…
How to Improve Empathy in the Call Centre
How do I – Build Rapport With Callers?
How Best to Deal with Angry Customers
Make your employee probationary periods truly fruitful:…
Answers: Coping with Angry and Abusive Customers
Beating Phone Rage with Care
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