NICE Surpasses Milestone of 1 Million Agents on CXone

NICE has announced that CXone, has more than 1,000,000 agents and supervisors using the full breadth of its functionality daily.

CXone provides organisations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. The company reported its full year 2022 financial results in February.

Recent business highlights include:

• Surpassing 1 million agents on CXone
• A record win rate, leading to a record number of new customer acquisitions and partner onboardings
• 10X growth in digital interactions
• Continued global expansion growing to 19 regions, serving over 100 countries
• Continued investment in innovation with more than 8,500 employees globally including 2,600 R&D professionals
• The only CX cloud provider with full FedRamp certification enabling 150 of leading state and government organisations and divisions

NICE continues to secure market-leading positions across all market reports in CCaaS, conversational AI, innovation, WEM, digital and customer experience.

NICE is the only vendor named a leader by Gartner for both workforce engagement management and Contact Centre as a Service. Other recent wins include:

• Launching the industry’s first conversational CX with ChatGPT-enabled CXone, a groundbreaking innovation in conversational AI
• A Leader in the 2023 Aragon Research Globe” for Conversational AI in the Intelligent Contact Centre
• A Winner of the 2023 BIG Innovation Award for Customer Experience Advancements
• A Digital Transformation Partner by the 2023 Global Banking and Finance Awards

“We are proud to report this significant milestone crossing 1 million agents using CXone, while continuing to deliver strong results, maintaining our market-leading position,” said Barak Eilam, CEO of NICE.

“Our profitable growth momentum allows us to continuously invest and drive innovation for our customers. Today, organisations are more than ever looking to partner with an experienced, viable vendor that can take them to the next generation of CX and we are proud to be able to do that with CXone.”