The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

CallMiner Offer New Customer Experience Solution Pack

CallMiner Offer New Customer Experience Solution Pack

Study Reveals Shifting Consumer Attitudes to Banking

Study Reveals Shifting Consumer Attitudes to Banking

Talkdesk Discusses Its Winter 19 Release

Talkdesk Discusses Its Winter 19 Release

NHS Professionals Selects RingCentral’s Cloud Communications Solutions

NHS Professionals Selects RingCentral’s Cloud…

Nuance Launches Artificial Intelligence Bundle for the Contact Centre

Nuance Launches Artificial Intelligence Bundle for the…

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

NICE Integrate Their IVR With Artificial Intelligence

NICE Integrate Their IVR With Artificial Intelligence

Disjointed Communications Negatively Impacts Customer Satistisfaction

Disjointed Communications Negatively Impacts Customer…

CallMiner Partner With Morae Global

CallMiner Partner With Morae Global

NICE inContact Partners with NEC Australia

NICE inContact Partners with NEC Australia

Calabrio Named as a Visionary in the Gartner Magic Quadrant

Calabrio Named as a Visionary in the Gartner Magic…

Bierce Implements a New Multichannel Solution

Bierce Implements a New Multichannel Solution

Calabrio Extends Cisco SolutionsPlus Program Participation

Calabrio Extends Cisco SolutionsPlus Program Participation

Taurus Insurance Services Install a New Contact Centre Solution

Taurus Insurance Services Install a New Contact Centre…

NICE Selected to Ensure Quality of Care and Audit Accuracy

NICE Selected to Ensure Quality of Care and Audit Accuracy

8×8 Announces Enhancements to the X Series Cloud Communications Platform

8×8 Announces Enhancements to the X Series Cloud…

Baxi Heating Integrate Communications with IFS

Baxi Heating Integrate Communications with IFS

General Motors Implement New Performance Management Technology

General Motors Implement New Performance Management…

NICE Announces Global Robotics User Community

NICE Announces Global Robotics User Community

Genesys Announces Great Performance in Cloud Solution Sales

Genesys Announces Great Performance in Cloud Solution…

Diabolocom Announces Impressive Growth In 2019

Diabolocom Announces Impressive Growth In 2019

NICE Releases Its Back Office Proficiency Essentials

NICE Releases Its Back Office Proficiency Essentials

Case Study: Urban Massage Integrates With Salesforce

Case Study: Urban Massage Integrates With Salesforce

Plantronics Launch New Portable USB Speakerphones

Plantronics Launch New Portable USB Speakerphones

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise