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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Sabio Acquires CallWare

Sabio Acquires CallWare

RingCentral Completes Connect First Acquisition

RingCentral Completes Connect First Acquisition

Legal & General Install Virtual Attendants

Legal & General Install Virtual Attendants

8×8 Help the Red Cross in Charity Fundraiser

8×8 Help the Red Cross in Charity Fundraiser

CCMA Celebrates 25 years as Advocates of the Contact Centre Industry

CCMA Celebrates 25 years as Advocates of the Contact…

TorTalk Develops Text-to-Speech Solution for People with Dyslexia

TorTalk Develops Text-to-Speech Solution for People with…

Net Promoter Score (NPS) is becoming less Important

Net Promoter Score (NPS) is becoming less Important

H&R Block Implement an Artificial Intelligence Solution

H&R Block Implement an Artificial Intelligence…

75% of Customers Still Favour Live Advisor Support Over Self-Service

75% of Customers Still Favour Live Advisor Support Over…

Contact Centre Handling Times Are Increasing

Contact Centre Handling Times Are Increasing

Genesys PureCloud Reveals Revenue Growth

Genesys PureCloud Reveals Revenue Growth

Hoist Finance Wins Accolade at the European Contact Centre Awards

Hoist Finance Wins Accolade at the European Contact…

European Contact Centre and Customer Service Award Winners 2018

European Contact Centre and Customer Service Award…

Aspect Software Announces WFM Integration With Amazon Connect

Aspect Software Announces WFM Integration With Amazon…

Research Reveals the Discerning Shopping Tastes of the Younger Generation

Research Reveals the Discerning Shopping Tastes of the…

EvaluAgent Release Real-Time Notifications

EvaluAgent Release Real-Time Notifications

Bad Customer Service Stops Six in Ten Consumers Shopping With a Retailer

Bad Customer Service Stops Six in Ten Consumers Shopping…

Helplines Partnership Announces Helpline Award Winners for 2018

Helplines Partnership Announces Helpline Award Winners…

Photos from Children in Need 2018

Photos from Children in Need 2018

Global Artificial Intelligence Centre of Excellence Established in Ireland

Global Artificial Intelligence Centre of Excellence…

New Study Finds That Video Conferencing Is Growing in Popularity

New Study Finds That Video Conferencing Is Growing in…

NewVoiceMedia Wins Award for Speech Analytics Solution

NewVoiceMedia Wins Award for Speech Analytics Solution

CallMiner Recognises Customer Achievements With LISTEN Awards

CallMiner Recognises Customer Achievements With LISTEN…

8×8 Announces Partnership with Workair

8×8 Announces Partnership with Workair

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