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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Spearline Reaches Final of International Customer…
Foehn Wins Genesys Award For “EMEA Cloud Partner…
NICE Expands ActimizeWatch for Compliance
Case Study: EE Reduce Contact Centre Attrition and…
Microsoft Azure Support Workforce Management Solution
Jabra Launch a New Real-Time Intelligent Video Solution
Water Company Implements a New Omnichannel Solution
DAS Move to a Cloud Contact Centre Platform
Fujitsu Implement New Contact Centre Solutions
8×8 Positioned as a Leader for the Eighth…
Atos and NICE inContact Announce Partnership
RingCentral Named a Leader in New Report
Case Study: Global Manufacturer Reduces Contact Centre…
8×8 Partners With Activate Group
Leeds Council Implements Real-Time Customer Satisfaction…
Case Study: Contact Centre Improves Customer…
A-dec to Use AI-Powered Customer Support
NICE Named Leader in Real-Time Authentication and Fraud…
8X8 Acquires Wavecell
GCI Acquires Modality Systems
Colt Technology Services Improves Customer Insights
EmployBridge Moves to a Cloud Contact Centre
Foehn Achieves G-Cloud 11 Approval Across Full Product…
Newstel GmbH Selects New Email Customer Service Solution
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