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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Genesys Announce New Amazon Web Services Connection

Genesys Announce New Amazon Web Services Connection

Jabra Team ‘Brave the Shave’ for the NHS

Jabra Team ‘Brave the Shave’ for the NHS

Talkdesk Launch a New Job Platform for Contact Centre Agents

Talkdesk Launch a New Job Platform for Contact Centre…

Talkdesk Included in 2020 List of Best Software Companies

Talkdesk Included in 2020 List of Best Software Companies

PCI DSS-Compliant Card Payment Services Launched for Digital Channels

PCI DSS-Compliant Card Payment Services Launched for…

Two-Thirds of Adults Have Experienced “Phone Fear”

Two-Thirds of Adults Have Experienced “Phone…

Natterbox Accelerate Global Expansion

Natterbox Accelerate Global Expansion

RAM Tracking Avoids Disruption During COVID-19 Crisis

RAM Tracking Avoids Disruption During COVID-19 Crisis

Tandem Bank Strengthens Its Customer Service Operations

Tandem Bank Strengthens Its Customer Service Operations

Doctolib Creates Innovative Telehealth Service

Doctolib Creates Innovative Telehealth Service

Nuance Introduces AI That Eliminates Putting Customers On Hold

Nuance Introduces AI That Eliminates Putting Customers…

Funlab Enhances Its Customer Service Offering

Funlab Enhances Its Customer Service Offering

CitNOW Moves to the Cloud

CitNOW Moves to the Cloud

Crunch Transforms Its Business Communications

Crunch Transforms Its Business Communications

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

Coronavirus: Jacada Offers Easy-to-Launch Automation…

Healthcare Company Moves Thousands of Seats to the Cloud

Healthcare Company Moves Thousands of Seats to the Cloud

COVID-19: NICE Reports a Surge in Self-Service Scheduling Usage

COVID-19: NICE Reports a Surge in Self-Service…

Genesys Help Organizations Move to the Cloud in 48 Hours

Genesys Help Organizations Move to the Cloud in 48 Hours

RingCentral Release New Video Platform

RingCentral Release New Video Platform

Vonage Launches New Cloud Security Capabilities

Vonage Launches New Cloud Security Capabilities

Enghouse Interactive Announce New Integrations With MS Teams

Enghouse Interactive Announce New Integrations With MS…

Freshworks Launches Freshsuccess

Freshworks Launches Freshsuccess

Leading Through Crisis in a Human Way – The Webinar Series

Leading Through Crisis in a Human Way – The…

IT Naturally Moves to the Cloud in Just Five Days

IT Naturally Moves to the Cloud in Just Five Days

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise