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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Aspect Announces General Availability of Aspect Via 20

Aspect Announces General Availability of Aspect Via 20

Genesys Partner With Adobe

Genesys Partner With Adobe

HyreCar Unify Their Contact Centre Solutions

HyreCar Unify Their Contact Centre Solutions

Aspect Reveal Interesting Findings From New Contact Centre Research

Aspect Reveal Interesting Findings From New Contact…

Akixi Wins Best Analytics Platform Award

Akixi Wins Best Analytics Platform Award

Vonage Expands Collaboration with Microsoft

Vonage Expands Collaboration with Microsoft

RingCentral Feature in New Frost & Sullivan Report

RingCentral Feature in New Frost & Sullivan Report

Mobi Implement New Contact Centre Solutions

Mobi Implement New Contact Centre Solutions

Nuance and Genesys Expand Partnership

Nuance and Genesys Expand Partnership

Genesys Unveil New Contact Centre Multicloud Architecture

Genesys Unveil New Contact Centre Multicloud Architecture

Business Systems Awarded Supplier Place on SPARK DPS

Business Systems Awarded Supplier Place on SPARK DPS

injixo Announce Their Upcoming Webinar Schedule

injixo Announce Their Upcoming Webinar Schedule

Five9 Introduce Their New Virtual Assistant

Five9 Introduce Their New Virtual Assistant

Poly’s Story: Moving to Remote Working

Poly’s Story: Moving to Remote Working

NICE inContact Named as a Leader in Cloud Contact Centres

NICE inContact Named as a Leader in Cloud Contact Centres

Verint Wins Big at the 2020 Stevie Awards

Verint Wins Big at the 2020 Stevie Awards

Poly Discuss the Future of the “Workplace Experience”

Poly Discuss the Future of the “Workplace…

Talkdesk Wins Two UC Awards 2020

Talkdesk Wins Two UC Awards 2020

Kingspan Move to the Cloud

Kingspan Move to the Cloud

New Customer Experience Research Shows Digital Growth

New Customer Experience Research Shows Digital Growth

Lifesize and Serenova Announce United Corporate Brand

Lifesize and Serenova Announce United Corporate Brand

Jacada Recognized in Gartner’s Magic Quadrant

Jacada Recognized in Gartner’s Magic Quadrant

Genesys Cloud Integrates With Microsoft Teams

Genesys Cloud Integrates With Microsoft Teams

Vonage Launches Developer Champions Programme

Vonage Launches Developer Champions Programme

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