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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Poly Launches New Bluetooth Headset Solution

Poly Launches New Bluetooth Headset Solution

Jabra Announces Its New Evolve2 Headset Range

Jabra Announces Its New Evolve2 Headset Range

Fraudsters Are Taking Advantage of the Coronavirus Panic

Fraudsters Are Taking Advantage of the Coronavirus Panic

Maintaining Service Quality Remotely: The Webinar Series On Demand Now

Maintaining Service Quality Remotely: The Webinar Series…

Sabio Acquires DVELP

Sabio Acquires DVELP

Vonage Announces Brand Revitalization

Vonage Announces Brand Revitalization

NICE Release Special Homeworking Solution in Response to COVID-19

NICE Release Special Homeworking Solution in Response to…

Vodafone Germany Adds WhatsApp to Their Contact Centre

Vodafone Germany Adds WhatsApp to Their Contact Centre

Business Systems Partners with Cloud9

Business Systems Partners with Cloud9

Ibotta Improves Remote Workforce Management and Engagement

Ibotta Improves Remote Workforce Management and Engagement

RingCental Offers Three Months of Its Cloud-Based Phone System for Free

RingCental Offers Three Months of Its Cloud-Based Phone…

NICE inContact Expands Support During Coronavirus Outbreak

NICE inContact Expands Support During Coronavirus Outbreak

Genesys Acquire nGUVU

Genesys Acquire nGUVU

VCC Live Raises $2.4 Million to Expand Services

VCC Live Raises $2.4 Million to Expand Services

Coronavirus Impacts International Telecoms in China and South Korea

Coronavirus Impacts International Telecoms in China and…

Genesys Cloud Now Available on AWS Marketplace

Genesys Cloud Now Available on AWS Marketplace

NICE Celebrates Gartner Magic Quadrant Results

NICE Celebrates Gartner Magic Quadrant Results

IPI and UK Youth Help Young People Build Bright Futures

IPI and UK Youth Help Young People Build Bright Futures

Calabrio Recognized in Gartner’s Magic Quadrant

Calabrio Recognized in Gartner’s Magic Quadrant

Talkdesk Makes Cloud Transformation Easier

Talkdesk Makes Cloud Transformation Easier

Swisscom Quadruples Customer Interactions in Just Six Months

Swisscom Quadruples Customer Interactions in Just Six…

Clarabridge Named a Leader in Customer Feedback Management

Clarabridge Named a Leader in Customer Feedback Management

IPI Implements AI Chatbot for Northern Ireland Water

IPI Implements AI Chatbot for Northern Ireland Water

Enghouse Interactive and MJ Flood Technology Announce Partnership

Enghouse Interactive and MJ Flood Technology Announce…

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