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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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National Express Improves Security and Flexibility with…
MaxContact Featured in Gartner’s Market Guide
8×8 Announces New Technology Partner Ecosystem with…
Sweaty Betty Smashes CX Goals With Sabio
Five9 and Salesforce Integrate for Hyper-Personalized CX
Pluxee Successfully Transforms CX
Case Study: AVI-SPL Saves $70,000 With Zoom
CallMiner Introduces the Open Voice Transcription Standard
Sensée Achieves Disability Confident Level 2 Employer…
Introducing SmartScore Powered by ChatGPT
NICE Recognizes Top EMEA and APAC Innovators
Case Study: Zego Improves QA
Ty Chooses 8×8 XCaaS for Enhanced CX
Talkdesk Showcase CX Innovators Awards Winners
Case Study: BlueLink Optimizes Global Services With Odigo
Cox & Cox Establish a Future Platform for Growth
Vonage Interactive Broadcast Supports up to 15,000…
NICE Named Top Provider for Voice of the Customer
Case Study: Tata Stays on Track for Abandon Targets
Wellbeing Triumph… Sabio Shortlisted for Health…
Now Open! Nominations for NICE’s 2024 PSAPs Awards
NICE Selected by DiDi Global
Puzzel Introduce Their New Brand
Case Study: Brooks Reduces Phone Wait Times By 66% With…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise