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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Cirrus Releases Game-Changing Upgrade to Its Contact Centre Platform

Cirrus Releases Game-Changing Upgrade to Its Contact…

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

Case Study: Royal Borough of Kingston Council…

Sprinklr Digital Twin Set to Increase Digital Capacity

Sprinklr Digital Twin Set to Increase Digital Capacity

Case Study: North Devon Council Reduces Abandonment Rates With Zoom

Case Study: North Devon Council Reduces Abandonment…

Women in CX Hosts First US Conference

Women in CX Hosts First US Conference

VCC Live Earns New G2 Crowd Badges

VCC Live Earns New G2 Crowd Badges

Uniphore Named “Best Conversational AI Platform”

Uniphore Named “Best Conversational AI Platform”

Five9 Honored With Three Global Partner Awards From AVANT

Five9 Honored With Three Global Partner Awards From AVANT

Five9 Intelligent CX Platform Available on Google Cloud Marketplace

Five9 Intelligent CX Platform Available on Google Cloud…

New Salesforce Solution Helps Agents Resolve Cases Faster

New Salesforce Solution Helps Agents Resolve Cases Faster

Immerse Yourself With Intelligent Meeting Solutions From HP and Poly

Immerse Yourself With Intelligent Meeting Solutions From…

Case Study: ESP Group Transforms CX With Sabio

Case Study: ESP Group Transforms CX With Sabio

Zoom to Acquire Five9

Zoom to Acquire Five9

Computacenter Selects Sabio to Support Service Desk Technologies

Computacenter Selects Sabio to Support Service Desk…

NICE Positioned As A Leader in 2022 Gartner Magic Quadrant for RPA

NICE Positioned As A Leader in 2022 Gartner Magic…

Drive CX Efficiencies With Data You Can Trust

Drive CX Efficiencies With Data You Can Trust

Genesys Announces Simplified Automated Task Management Solution

Genesys Announces Simplified Automated Task Management…

An Inside Look at MiaRec’s Auto QA

An Inside Look at MiaRec’s Auto QA

PureGym One of the Fittest at This Year’s ECCCSAs

PureGym One of the Fittest at This Year’s ECCCSAs

The ECCCSAs Are Now Accepting Entries

The ECCCSAs Are Now Accepting Entries

Sabio Group and makepositive to Tackle AI Evolution

Sabio Group and makepositive to Tackle AI Evolution

Qualtrics Launches XM/os2

Qualtrics Launches XM/os2

Sprinklr Integrates AI+ Platform with Google Cloud’s Vertex

Sprinklr Integrates AI+ Platform with Google…

Oodle Selects NICE Enlighten AI

Oodle Selects NICE Enlighten AI

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise