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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Collinson Underwent a Digital Transformation…
Personalizing the Customer Journey via Digital Channels
Twilio Announces CustomerAI Solutions
MaxContact Revamp Contact Hub
CallMiner Offer New Customer Experience Solution Pack
NICE Release New Analytics Report
Sabio Group and makepositive to Tackle AI Evolution
CallMiner Announces LISTEN Award Winners
Playvox Announces AutoQA
8×8 Contact Center Wins TrustRadius 2023 Awards
Case Study: Tata Stays on Track for Abandon Targets
Case Study: ENGIE Completes Digital Transformation
Salesforce Helps Small Businesses with Ready to Use…
Case Study: Peak Demand Delivers Faster Service With…
Cape Air Deploys 8×8 XCaaS
Jabra Research Unveils the Gen Z Working Paradox
Case Study: Benenden Health Modernizes Service Delivery
NICE Announce New Workforce Engagement Solution
Case Study: IRIS Software Group Improved Resource…
Case Study: Ocasa Homes Saved 262 Hours per Week With…
Case Study: Citation Is Making All the Difference
Genesys Awarded for Contact Centre ESG Initiatives
What Does the Future Hold? The 2025 Contact Center…
Case Study: Moneybarn Improved Customer Outcomes by 9%…
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23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
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Webinar: Are You Wasting Your CX Data’s Potential?