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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Genesys Announces Cloud Growth

Genesys Announces Cloud Growth

Jabra Launches the Next Generation of Evolve Headsets

Jabra Launches the Next Generation of Evolve Headsets

Calabrio Wins Innovation Awards

Calabrio Wins Innovation Awards

NICE inContact Wins a Gold Stevie Award

NICE inContact Wins a Gold Stevie Award

Healthcare Provider Bolsters Its Customer Care Technologies

Healthcare Provider Bolsters Its Customer Care…

Building Society Turns to the Cloud

Building Society Turns to the Cloud

Sabio Listed in The Sunday Times HSBC International Track 200

Sabio Listed in The Sunday Times HSBC International…

IPI Wins Partner of the Year Award

IPI Wins Partner of the Year Award

Calabrio Charts Record UK Growth

Calabrio Charts Record UK Growth

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

Poly Expand Their Savi 7300 Office Series of Wireless…

IUBH University Moves to the Cloud

IUBH University Moves to the Cloud

Nuance Receive Plaudits for Their Virtual Assistant Solution

Nuance Receive Plaudits for Their Virtual Assistant…

Vonage Wins Partner of the Year Award

Vonage Wins Partner of the Year Award

New Research Shows the Value of Contact Centres in Healthcare

New Research Shows the Value of Contact Centres in…

Sytel Announces Softdial Contact Center (SCC) Client

Sytel Announces Softdial Contact Center (SCC) Client

eBook Shares Three New Speech Analytics Strategies

eBook Shares Three New Speech Analytics Strategies

VCC Live Receives PCI DSS Certification

VCC Live Receives PCI DSS Certification

Poly Release New Video Conferencing Equipment

Poly Release New Video Conferencing Equipment

Hargreaves Lansdown Makes Moves To Improve Customer Experience

Hargreaves Lansdown Makes Moves To Improve Customer…

Enghouse Introduces Free 30-Day Software Trial

Enghouse Introduces Free 30-Day Software Trial

Case Study: Club Med

Case Study: Club Med

NICE Announce New Workforce Engagement Solution

NICE Announce New Workforce Engagement Solution

Halfords Enhance Digital Transformation Efforts

Halfords Enhance Digital Transformation Efforts

NICE Launches New Cloud-Based Compliance Solution

NICE Launches New Cloud-Based Compliance Solution

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise