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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: Sydney Film Festival Saves 81% on Costs With…
Case Study: Poshmark Increases Productivity by 15% With…
Case Study: ForHousing Enhances Tenant Experience With…
Case Study: Mersey Care NHS Foundation Trust Increases…
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
Three Decades of Recognising Excellence in UK Contact…
Case Study: Lulu and Georgia Decrease FRT by 22% With…
Case Study: ORA Saves 30% of Work Time With Zoom
On Demand Webinar – How to Bridge The Digital Divide
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Case Study: Ipsy Reaches 97% Agent Adherence With…
Case Study: MSC Cruises Transforms CX With injixo
Case Study: Iress Reduces Operational Costs With Zoom
Case Study: Realtor.com Drives More Productive…
Case Study: Fanatics Reduces AHT by 13% With Genesys
Case Study: Classpass Increases Adherence by 12% With…
Case Study: ECSI Achieves 68% Containment with NICE
Case Study: AVI-SPL Saves $70,000 With Zoom
Case Study: Prvidr Cuts Average Speed of Answer by 50%…
ContactBabel Launches Latest Survey for 2025 Insights
Case Study: King Price Insurance Boosts Self-Service…
Case Study: Honeylove Increases Productivity by 54% With…
Case Study: IONOS Reduces Chat Handling by 15% with…
Case Study – GE Appliances Increases Adherence by…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise