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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: Puregym Achieves a 300% Increase in Call…
Case Study: SumUp Sees 50% Call Containment With Five9
On Demand Webinar: CX Trends in 2025 and Beyond
Case Study: SHL Achieves 95% First Time Resolution With…
Case Study: BenefitMall Boosts Their NPS Score With…
Case Study: Wowcher Meets 90% Call Answer Rate in 30…
Case Study: The Ivy Collection Boosts Conversion Rates…
Case Study: Imperial College Healthcare NHS Trust…
Case Study: Farmers Insurance Increases Productivity by…
Case Study: Intercom Automated Its QA With Scorebuddy
Case Study: Vaillant Improves Efficiency by 200% With…
Case Study: Goosehead Insurance Increased Booking Rates…
Case Study: Sanlam Boost CSAT With Scorebuddy
Case Study: Dunelm Improves CSAT By 10% With Vonage
Case Study: Viewrail Achieves 70% Self-Service Rate With…
Case Study: Dreams Transforms CX With Netcall
Case Study: NHS Foundation Trust Achieve 12% Call…
Case Study: DSC Enhances Service Operations With Odigo
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With…
Case Study: Wyze Saves $1.2M Annually on BPO Costs With…
On Demand Webinar – Sharpen Processes for Better…
Case Study: South Lakes Housing Achieved 96% Call…
Case Study: Refuge Saves 75 Hours Per Week in…
Case Study: Radisson Hotel Group Reduces AHT by 17% With…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
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8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise