The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Category
Sub Category
Subject
Case Study: VELUX Improved Agent Experience With…
Case Study: Stadtwerke Hamm Reduce Call Volumes With…
Case Study: Synthflow Voice Agents Handle 500K+ Calls…
Case Study: Synthflow Gives BPO Multilingual Support…
Case Study: Bergfreunde Reduces AHT by 30 Seconds With…
Case Study: Marley Spoon Achieves 80% 5 Star Reviews…
Case Study: SupportZebra Supports 20% Increase in…
Case Study: DVLA Achieves 30% Self-Service Rate With…
Case Study: Serco Transforms Job Coaching With Content…
Case Study: Marston Holdings Reduces AHT With MaxContact
Case Study: Charlie Bigham’s Boosts Efficiency with…
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
How MiaRec Customers Use Auto QA to Transform Their…
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Case Study: isp.net Achieves a 900% Increase in…
Case Study: Seasalt Cornwall Increased Service Level…
New Research Highlights the Challenges of Future-Proofing
Is Technology in the Workplace a Blessing or a Curse?
Case Study: Auto Trader Saves £70,000 Annually on…
Case Study: DailyPay Achieves $1 Million in Productivity…
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Case Study: Input For You Achieved 80% SPT Rates With…
Case Study: Home Office Reduced Call Handling Time by…
3 Keys to Delivering Unified Experiences with Genesys…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise