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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Deutsche Telekom Implements a Voice Biometrics System
NICE Launches Next Big Leap of Enlighten
RingCentral Launches Video Meetings in Europe
Enghouse Interactive to Showcase Omnichannel Contact…
Maintel Launches Callmedia CX Now
Genesys Named as Visionary in Gartner Magic Quadrant
Complete the Survey – What Makes Your Team Tick?
Case Study: Home Office Reduced Call Handling Time by…
Dermalogica Selects 8×8 to Power Its Customer…
Case Study: Charlie Bigham’s Boosts Efficiency with…
Tandem Bank Strengthens Its Customer Service Operations
Akixi Wins Best Analytics Platform Award
Jacada and Servion Join Forces
Case Study: Nottingham City Council Drive Efficiency and…
IPI Teams Up With The Mentoring Lab
H&R Block Implement an Artificial Intelligence…
VCC Live Launch Their New Contact Centre Academy
8X8 Acquires Wavecell
Study Shows That AI Speeds Up the Resolution of Customer…
Business Systems Shortlisted for Technology Award
Case Study: Scaling Citizen Support During a Crisis
13 Things We Heard at the Customer Strategy &…
Talkdesk Is Named to the 2020 Forbes Cloud 100
Customer Experience Emerges as 2020 Bright Spot
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