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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Centrical Recognized as a Global Leader in Sales…
NICE Announces the Close of the LiveVox Acquisition
New G2 Report: Scorebuddy a Leader in Contact Centre QA
NICE Advances AI-Driven CX with 2023 CXone Fall Release
Evaluagent Recognized as a Leader in Contact Centre…
8×8’s Innovation Recognized with Numerous 2023…
Genesys Cloud Achieves StateRAMP Authorization
Calabrio Unveils Middle East Cloud with AI-Powered…
Case Study: Culligan Optimizes Customer Service ROI
Upland Software Secures 40+ Badges in G2’s Winter 2024…
Case Study: LCC Improves Contact Centre Efficiency
Case Study: Carrefour Banque Modernises Call Centre System
Kerv Experience Invests in Genesys Cloud CX Practice…
NICE Named a Leader in Customer Engagement Platforms
Uniphore and Altruist Join Forces to Revolutionize CX
NICE CXone Named Outright CCaaS Leader
1 in 4 Banking Consumers Demand Clearer Phone Numbers
Evaluagent Becomes a Gold Partner of the Get Out of Wrap…
Upland FileBound Named a Gold Medalist
Europcar Transforms Global CX with NICE CXone
Enghouse Enhances Video Conferencing Solutions
Foundever and CallMiner Earn IAOP 2023 Excellence…
Ty Chooses 8×8 XCaaS for Enhanced CX
Sabio Group Helps ENGIE Achieve Cloud Migration Goals
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