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Definitions

Definitions of key contact centre terms and phrases.

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Sub Category

What Is Right Party Contact (RPC)?

What Is Right Party Contact (RPC)?

What Is Contact Centre as a Service (CCaaS)?

What Is Contact Centre as a Service (CCaaS)?

What Is ACW?

What Is ACW?

What Is Contact Centre Management?

What Is Contact Centre Management?

What is a Cold Call?

What is a Cold Call?

What is an Outbound Call Centre?

What is an Outbound Call Centre?

What is an Emoji?

What is an Emoji?

What Is Customer Experience?

What Is Customer Experience?

What Is Customer Centricity?

What Is Customer Centricity?

What Is Customer Experience Management (CEM)?

What Is Customer Experience Management (CEM)?

What Is a Customer Data Platform (CDP)?

What Is a Customer Data Platform (CDP)?

What Is a CTO? – With a CTO Job Description

What Is a CTO? – With a CTO Job Description

What Is Customer Data Management?

What Is Customer Data Management?

What Is Customer Journey Analysis?

What Is Customer Journey Analysis?

What Is Call Riding?

What Is Call Riding?

What Does No Call No Show Mean?

What Does No Call No Show Mean?

What Is the ABC Approach?

What Is the ABC Approach?

What Is Customer Data Analysis?

What Is Customer Data Analysis?

What is Bluetooth?

What is Bluetooth?

What is Business Networking?

What is Business Networking?

What is Hosted Call Recording?

What is Hosted Call Recording?

How Do You Define Great Customer Service?

How Do You Define Great Customer Service?

What Is Contact Centre Gamification?

What Is Contact Centre Gamification?

What is a Remote Agent?

What is a Remote Agent?

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