People Will Stay With Your Company If They Have a Career

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There are two interesting factors in retaining staff – a career plan and a best friend at work.

Employee Engagement: Do You Have a Best Friend at Work?

A career plan doesn’t have to be all about moving up the career ladder into management (although for some it would be) or about moving into a different department.

You can also allow people to develop a career plan in speaking to customers. The smarter contact centre allows people to progress in their jobs by acquiring extra skills or product knowledge – perhaps by becoming a product expert. The tough part is trying to match the remuneration levels to the new skills.

But not everyone wants to be an expert. A good question to ask could be “If you don’t want to be an expert, where do you want your career to go?”.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

People Will Stay With Your Company If They Have a Career

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