Forget the Breakout Room… You Need a Chill-Out Area

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Written by Jonty Pearce

Instead of the bland café-style breakout room, why not set up a chill-out area?

Call centre work can be quite stressful – having to deal with many customers who may not be happy.

Advisors need a chance for some downtime, so a chill-out room could be a good option.

Instead of just tables, chairs and a vending machine, why not have sofas and beanbags? If you are in a city, why not pick a room with a nice city view.

You could put up a plasma TV so that people can watch the news or the latest sports. An Xbox or a games console can also be a good way to wind down. If you ask your staff you may find that they have some creative ideas.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Forget the Breakout Room… You Need a Chill-Out Area

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