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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
The End for 0845 Numbers
Contact centres viewed as profit centres rather than…
Long Queues common in Contact Centres
Minister opens Cardiff contact centre
New USB Buddy headset training adaptor launched
67% of UK residents expect companies to offer self-service
Aspect announce new channel agreement
Winners of the South West Contact Centre Awards 2013
Finalists of the North West Contact Centre Awards…
The rise of the multichannel contact centre – at last
Study shows why companies are falling in their customer…
Agents only allowed to hang up on callers only if they…
Survey – Are You Delivering Exceptional Customer…
Plantronics launches developer community
Telemarketing company has a spooky fundraiser
NICE integrates Interaction Management and Fizzback…
Lack of Staff Causes Long Queues in 60% of Contact Centres
Millions lost in online sales through abandoned baskets
Salaries in the contact centre rise by an average of 4.5%
The 2016/17 UK Contact Centre HR & Operational…
Parliament reports on nuisance calls
70% of firms don’t encourage workplace creativity
Simplify the IVR (or remove it completely)
What Does 2015 Hold for the Contact Centre Industry?
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