The End for 0845 Numbers

Contact centres viewed as profit centres rather than…

Long Queues common in Contact Centres

Minister opens Cardiff contact centre

New USB Buddy headset training adaptor launched

67% of UK residents expect companies to offer self-service

Aspect announce new channel agreement

Winners of the South West Contact Centre Awards 2013

Finalists of the North West Contact Centre Awards…

The rise of the multichannel contact centre – at last

Study shows why companies are falling in their customer…

Agents only allowed to hang up on callers only if they…

Survey – Are You Delivering Exceptional Customer…

Plantronics launches developer community

Telemarketing company has a spooky fundraiser

NICE integrates Interaction Management and Fizzback…

Lack of Staff Causes Long Queues in 60% of Contact Centres

Millions lost in online sales through abandoned baskets

Salaries in the contact centre rise by an average of 4.5%

The 2016/17 UK Contact Centre HR & Operational…

Parliament reports on nuisance calls

70% of firms don’t encourage workplace creativity

Simplify the IVR (or remove it completely)

What Does 2015 Hold for the Contact Centre Industry?