Finalists of the North West Contact Centre Awards announced

CallNorthWest have announced the finalists for the North West Contact Centre Awards 2013.

The Awards Ceremony and Gala Dinner will be held on 17th October at the Palace Hotel, Manchester.

The finalists are:

Agent of the Year

Amy Cahill, Paymentshield Ltd
Michelle Fraser, Liverpool Housing Trust
Angela Gent, Tesco Mobile
Christina Mooney, One Vision Housing
Sam Potter, Lowri Beck Solutions
Mohammed Ali Qureshi, New Charter Housing Trust

Team Leader of the Year

Roxanne Bacon, New Charter Housing Trust Group
Sarah Ibbetson, Paymentshield Ltd
Toni Morris, Sales & Retention
Rebecca Pilkington, Paymentshield Ltd
Gemma Wright, Tesco Mobile
Michelle Archibald, Tesco Mobile

Support Person of the Year

Laila Al-Rekabe, Paymentshield Ltd
Mark Davies, MODern Housing Solutions
Lee Hanlon, Capita Customer Management
Rebecca McNally, Liberata UK
Liz Shaw, RSA
Stephen Whittaker, Liverpool Housing Trust

Contact Centre Manager of the Year

Richard Berry, British Gas
Lorraine Blyth, Tesco Mobile
Carley Jones, ClearDebt
Wendy Liddell, Pendle Council
Chris Shaw, British Gas
Greg Suligowski, New Charter Housing Trust Group
Csilla Szabo-Eri, Bosch Communication Center

Senior Manager / Director of the Year

Debbie Lee, RSA Motability
Samuel Mond, ClearCash
Cath Owston, New Charter Housing Trust Group

Best Contact Centre Solution

Barclaycard & soh
Cheshire West and Chester Council
Home Retail Group
Noble Systems
Serco
The LateRooms Group

Best Training Programme (new)

Ageas Insurance Solutions
Cheshire West and Chester Council
Findel Education Ltd
New Charter Housing Trust
Peninsula Business Services Ltd
Tesco Mobile

Best Customer Experience Programme

Capita
Findel Education
MODern Housing Solutions
Peninsula Business Services
RSA

Support Team of the Year

Change & Innovation Unit , Serco
Customer Services Support Team, Liberata UK
Information Team on Action Fraud, BSS
Operational Change Team , Paymentshield Limited
Operations Planning and Real Time Team, RSA Motability

Frontline Team of the Year

Disputes & Liaison Team , Serco
PWSS Team – Power Wheelchair & Scooter Team, RSA Motability
The Bespoke Team, Ageas Insurance Solutions
The Retentions Team, Paymentshield Limited

Contact Centre of the Year (under 100 seats)

Liverpool Housing Trust
New Charter Housing Trust
One Vision Housing
Pendle Borough Council
Places for People
Tesco Mobile

Contact Centre of the Year (over 100 Seats)

British Gas, Debt Operations
Peninsula Business Services
Tesco Mobile
The TalkTalk & HGS Retention & Loyalty Centre of Excellence

Alison Hitchen, Project Manager of CallNorthWest, comments: “These awards highlight the growing importance of the contact centre sector to the region’s economy. The standard of entries is testament to the exceptional talent that lies within the North West contact centres.”