Interactive Intelligence wins Infrastructure Award

Interactive Intelligence beat out rivals with top scores in company direction, customer satisfaction and cost.

“From a solutions perspective, it’s the broadest in the industry,” said analyst Sheila McGee-Smith about the Interactive Intelligence software in the March issue of CRM magazine. “And from a thought leadership position, Interactive Intelligence is always expanding the reach of core contact center technologies into the enterprise.”

CRM magazine’s Service Leader awards are based on weighted criteria and evaluated by the publication’s editors, along with a select group of industry analysts and consultants. Scores are given on a scale of one to five for each criterion. Criteria for the Service Leader awards included the following: (1) Reputation for Customer Satisfaction; (2) Reputation for Depth of Functionality; and (3) Reputation for Company Direction. Other criteria, along with cost were also factored into the final scores.

“This CRM Service Leader award is especially meaningful to us because our highest relative score was on the customer satisfaction measure,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “Creating products that enable our customers to turn service into a competitive weapon is at the forefront of everything we do.”

Interactive Intelligence offers an all-in-one IP communications software suite designed to eliminate the cost and complexity introduced by multipoint products. The company’s software suite offers applications for contact center automation, unified communications, and business process automation, all delivered via a premise-based or cloud-based communications-as-a-service model.

This is the second consecutive year Interactive Intelligence has been named a CRM magazine Service Leader.