The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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19th August 2019
Title: Why Emotional Connections Are Vital to Delivering Outstanding Customer Experiences
In this guide we look at the importance of positive emotions in delivering a great customer experience. This is an area where the industry as a whole is failing and which we will ignore at our peril.
A West Expert Guide by Amy Scott, CX designer, Sedulous
Click here to download your copy of the White Paper.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
