The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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26th September 2016
How are artificial intelligence (AI) & virtual assistance (VA) changing the contact centre?
This White Paper looks at the prospects of self-service implemented with AI and as VA, including its impacts and importance for the future of the contact centre.
White Paper written by: mplsystems
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
