The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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17th April 2018
As consumers, we demand a frictionless experience, giving loyalty to companies that consider this important. As such, many contact centres are putting the Customer Experience (CX) at the heart of their processes, creating innovative ways to improve their service offerings.
This guide gives you a breakdown of cloud-based solutions and what to look for in selecting the foundation for super-charging your CX.
White Paper written by Rob Scott of UC Today in association with West UC
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Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
