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28th January 2022
Changing communication preferences are causing headaches, as the necessary digital enhancements require significant changes to people, processes and technologies.
Tasks – such as tracking customer history, moving conversations across channels and adding additional software – are proving problematic.
Enter our panellists. Experienced in leading digital transformation projects of all shapes and sizes, they will share their top tips for designing excellent digital experiences in this jam-packed webinar.
Original Webinar date: 3rd February 2022
This webinar was brought to you by Call Centre Helper and is sponsored by Playvox
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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