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Paul Pember

Paul Pember, Customer Service Specialist

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Recent Articles Most Viewed Articles
Make Continuous Improvement Part of Your DNA

Make Continuous Improvement Part of Your DNA

An Introduction to The CX Chain

An Introduction to The CX Chain

Defining a Customer Experience (CX) Code

Defining a Customer Experience (CX) Code

11 Best Practices for a Voice of the Customer Survey

11 Best Practices for a Voice of the Customer Survey

Six Steps to CX Transformation

Six Steps to CX Transformation

Recorded Webinar: How to Transform CX

Recorded Webinar: How to Transform CX

How to Deal With Racism in the Contact Centre

How to Deal With Racism in the Contact Centre

7 Drivers of Employee Engagement

7 Drivers of Employee Engagement

What Are the Best Call Evaluation Criteria?

What Are the Best Call Evaluation Criteria?

Going From Induction to Onboarding

Going From Induction to Onboarding

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports