The Field Service Management Expo Is Only Three Weeks Away

The Field Service Management Expo, which runs on June 20–22 2017, is this year being held at ExCeL London.

One company that will be attending is mplsystems, exhibiting on stand N650.

While doing so, the company’s CEO, Paul White, will be delivering a talk session on Minimising Downtime, IoT & Proactive Maintenance. This session addresses how organisations can look to adapt from a reactive to a proactive and preventative maintenance model.

White will also discuss how unforeseen delays, overruns and changes can be best managed in real time, without adversely impacting service delivery.

Jon Meredith, mplsystems’ Business Development Director, will be delivering a talk session on Delivering Customer Experience in Field Service. This session will explore how organisations are using self-service and other communication tools to improve customer communications.

Meredith will also discuss responsiveness to customer requests and how organisations can better manage changes, delays, overruns and precise time slots in real time, without compromising workforce efficiency.

mplsystems are also taking part in the discussion panel during the Expo this year, exploring the topic of the Ageing Workforce.

Panellists: Paul White, CEO at mplsystems, Hans van den Heuvel, Operations Director at Canon Europe, and Tom Mills, Business & Field Manager at Concept Resourcing, will evaluate the impact of using Artificial Intelligence (AI) to capture and disseminate knowledge, while tracking the evolution of the field service engineer.

Join them and others on June 20–22 at London ExCeL, to discover the latest field service technology that will transform your scheduling, service efficiency and customer journey.

• mplsystems | Stand N650
• Talk Session | Minimising Downtime, IoT & Proactive Maintenance | Field Service Theatre | Tuesday 20^th June | 14:10 – 14:40 | Paul White, CEO, mplsystems
• Talk Session | Delivering Customer Experience in Field Service | Field Service Theatre | Wednesday 21^st June | 13:40 – 14:10 | Jon Meredith, Business Development Director, mplsystems
• Panel Discussion | Ageing Workforce | Wednesday 21^st June | 11:00 – 11:30 | Paul White, CEO, mplsystems, Hans van den Heuvel, Operations Director, Canon Europe, Tom Mills, Business & Field Manager, Concept Resourcing

Find out more by visiting mplsystems.co.uk