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What Does Good Customer Service Look Like?
8 Ways to Improve Chatbots and Boost Customer Satisfaction
19 Things We Learnt at the MOO Contact Centre
The Importance of Building a Reputation for Being Kind
Zendesk Launches Integration With WhatsApp Business…
What Not to Miss at CCW Berlin 2025
Zendesk Unveils an Array of New Solutions to…
Why Chatbots Won’t Necessarily Replace Humans
Case Study: TravelBird Adopts AI to Refine Customer…
The Zendesk Suite – What You Need to Know
White Paper: Gartner’s Customer Engagement Report
Case Study: Gaming Company Answers 90% of Chats in 10…
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
Zendesk Accquires FutureSimple
Zendesk Seals Deal to Acquire Local Measure
Zendesk Open New Headquarters in Dublin
3 Tips to Deliver a Kind and Memorable Customer Experience
Long Live the Disruptors, Long Live the Disrupted
Why Staffing Can Make or Break Your Omnichannel Strategy
Alliance Enhances Cloud Customer Service
Free Customer Service Masterclasses Across the UK &…
Case Study: Homeday Transforms CX With babelforce and…
Customer Service Tweets Increase by Nearly 50% on Black…
Creating Customer Centric Support – A Service…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise