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Training and Coaching

Browse our range of content on contact centre training and coaching programs to help agents develop their skills and improve overall performance.

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How to Limit Agent Burnout With Empathy-Led Leadership

How to Limit Agent Burnout With Empathy-Led Leadership

How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Take Your Coaching Strategy to the Next Level

Take Your Coaching Strategy to the Next Level

Five AI Use Cases for Agent Training

Five AI Use Cases for Agent Training

Digital Literacy: How to Train Agents to Work Alongside AI Tools

Digital Literacy: How to Train Agents to Work Alongside…

How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

How to Improve Your Agents’ Critical Thinking Skills

How to Improve Your Agents’ Critical Thinking Skills

Team Leader Experience (TLX) Explained

Team Leader Experience (TLX) Explained

How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports