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Telesales

Discover our range of materials on telesales strategies in contact centres to increase conversions, improve customer outreach, and boost sales performance.

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What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

What lessons could a call centre manager learn from the…

How to improve sales confidence in the call centre

How to improve sales confidence in the call centre

Training Cheat Sheet – Effective Sales Questioning

Training Cheat Sheet – Effective Sales Questioning

Training Cheat Sheet – Closing Techniques

Training Cheat Sheet – Closing Techniques

Reward for Service, not Sales

Reward for Service, not Sales

Seven deadly sins of call scripting

Seven deadly sins of call scripting

An Outbound Call Centre Explained

An Outbound Call Centre Explained

Outbound sales commission

Outbound sales commission

Call Recording and QM in Commercial Contact Centres

Call Recording and QM in Commercial Contact Centres

Top tips for increasing telesales conversions

Top tips for increasing telesales conversions

Warm up to Cold Calling – 3 Strategies for Success

Warm up to Cold Calling – 3 Strategies for Success

How to cross sell in your call centre

How to cross sell in your call centre

How to Up-Sell in Your Call Centre

How to Up-Sell in Your Call Centre

Would like some Ideas on Opening Questions for Outbound Calling?

Would like some Ideas on Opening Questions for Outbound…

Answers: Great Interview Questions for an Inbound Sales Call Centre?

Answers: Great Interview Questions for an Inbound Sales…

Improve Your Inbound Marketing Strategy Using Customer Analytics

Improve Your Inbound Marketing Strategy Using Customer…

Seven steps to selling customer experience to your people

Seven steps to selling customer experience to your people

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