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Tatiana Polyakova is COO, MiaRec.
She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.
Connect with Tatiana on LinkedIn
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Can AI Really Handle Customer Complaints?
What Are Intelligent Contact Centres Doing Right Now?
Top Tactics to Improve First Contact Resolution (FCR)
F*** This! How to Make Sure Your Chatbots Don’t…
7 Effective Ways to Monitor Complaints
10 Tips to Elevate Real-Time Adherence
Our Top Technology Contributors of 2024
Seeing Double? 10 Ways to Drive Down Repeat Contacts
10 Changes Set to Redefine the Future of Self-Service
Ease Agent Stress – With These 15 Top Tips!
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Move Over Omnichannel… What’s Coming Next?
10 Game-Changing Ways Emotion Will Shape the Future of CX
The Superhuman Touch – How to Blend Agents and AI for…
10 Questions to Ask When Buying Your Next CCaaS Solution
Time-Saving Hacks for Quality Monitoring
How to Stop Call Transfers Ruining Your CX
How to Take Your Performance Management to the Next Level
Master Seasonal Service Levels – Just Like This!
Have Wallboards Had Their Day?
How to Choose Which Calls to Evaluate
Is AI Really a Game-Changer in Knowledge Management?
Top 10 Use Cases for Speech Analytics
How to Maintain High Quality on Self-Service Channels
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