The Largest Online Community for Contact Centre Professionals
Tatiana Polyakova is COO, MiaRec.
She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.
Connect with Tatiana on LinkedIn
How to Take Your Performance Management to the Next Level
5 Strategies to Maximize the Value of Your CCaaS Solution
How to Use AI to Connect the Dots – Not Create More Silos
Move Over Omnichannel… What’s Coming Next?
How to Choose Which Calls to Evaluate
10 Game-Changing Ways Emotion Will Shape the Future of CX
How to Centralize Your Data – Before Scaling AI
Our Top Technology Contributors of 2024
23 Questions to Ask When Choosing Your Next CCaaS
3 Ways to Reduce Agent Stress Through Training and Culture
AI Is Everywhere, but ROI Is Rare: Why CX Is Leading the…
2024 Is Here! What to Look Out for This Year
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?