The Largest Online Community for Contact Centre Professionals
Tatiana Polyakova is COO, MiaRec.
She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.
Connect with Tatiana on LinkedIn
AI Is Everywhere, But ROI Is Rare – Why CX Is…
Get Your AI Pilot Off to the Best Possible Start
Where Are Contact Centres REALLY Seeing AI Success?
Top Tactics to Improve First Contact Resolution (FCR)
F*** This! How to Make Sure Your Chatbots Don’t…
What Are Intelligent Contact Centres Doing Right Now?
Can AI Really Handle Customer Complaints?
7 Effective Ways to Monitor Complaints
10 Tips to Elevate Real-Time Adherence
The Superhuman Touch – How to Blend Agents and AI for…
10 Questions to Ask When Buying Your Next CCaaS Solution
Ease Agent Stress – With These 15 Top Tips!
Master Seasonal Service Levels – Just Like This!
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Seeing Double? 10 Ways to Drive Down Repeat Contacts
How to Stop Call Transfers Ruining Your CX
10 Changes Set to Redefine the Future of Self-Service
Is AI Really a Game-Changer in Knowledge Management?
CCaaS Pulse Check – What’s Now Possible?
How to Maintain High Quality on Self-Service Channels
Time-Saving Hacks for Quality Monitoring
Top 10 Use Cases for Speech Analytics
Don’t Let Tech Adoption Be an Afterthought
Have Wallboards Had Their Day?
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