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Tatiana Polyakova is COO, MiaRec.
She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.
Connect with Tatiana on LinkedIn
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5 Strategies to Maximize the Value of Your CCaaS Solution
3 Ways to Reduce Agent Stress Through Training and Culture
How to Maintain High Quality on Self-Service Channels
Have Wallboards Had Their Day?
What Are Intelligent Contact Centres Doing Right Now?
AI Is Everywhere, but ROI Is Rare: Why CX Is Leading the…
AI Is Everywhere, But ROI Is Rare – Why CX Is…
Top Tactics to Improve First Contact Resolution (FCR)
10 Game-Changing Ways Emotion Will Shape the Future of CX
Can AI Really Handle Customer Complaints?
10 Questions to Ask When Buying Your Next CCaaS Solution
The Superhuman Touch – How to Blend Agents and AI for…
CCaaS Pulse Check – What’s Now Possible?
Our Top Technology Contributors of 2024
Master Seasonal Service Levels – Just Like This!
Ease Agent Stress – With These 15 Top Tips!
Is AI Really a Game-Changer in Knowledge Management?
10 Changes Set to Redefine the Future of Self-Service
How to Stop Call Transfers Ruining Your CX
Move Over Omnichannel… What’s Coming Next?
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Time-Saving Hacks for Quality Monitoring
F*** This! How to Make Sure Your Chatbots Don’t…
How to Choose Which Calls to Evaluate
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