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Tatiana Polyakova

Tatiana Polyakova is COO, MiaRec.

She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.

Connect with Tatiana on LinkedIn

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How to Take Your Performance Management to the Next Level

How to Take Your Performance Management to the Next Level

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise