The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Sprinklr

Discover and explore our Sprinklr content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

17 Customer Success Metrics to Track in 2025

17 Customer Success Metrics to Track in 2025

10 Important Call Centre KPIs to Monitor

10 Important Call Centre KPIs to Monitor

Five AI Use Cases for Self-Service

Five AI Use Cases for Self-Service

Step-by-Step Guide to Handle Angry Customer Issues

Step-by-Step Guide to Handle Angry Customer Issues

What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

Forrester Announce New CCaaS Wave For 2025

Forrester Announce New CCaaS Wave For 2025

7 Customer Experience Trends for Businesses in 2025

7 Customer Experience Trends for Businesses in 2025

9 Contact Centre Trends for 2025

9 Contact Centre Trends for 2025

What Are the Key AI-Powered Innovations for 2025?

What Are the Key AI-Powered Innovations for 2025?

A Guide to Contact Centre Sentiment Analysis

A Guide to Contact Centre Sentiment Analysis

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

10 Important Call Centre KPIs to Monitor

10 Important Call Centre KPIs to Monitor

Top 17 Contact Centre Metrics to Monitor in 2024

Top 17 Contact Centre Metrics to Monitor in 2024

Cloud Contact Centre Migration: A Proven Roadmap for 2025

Cloud Contact Centre Migration: A Proven Roadmap for 2025

Top 11 Customer Feedback Tools for Customer Service in 2024

Top 11 Customer Feedback Tools for Customer Service in…

Bad Customer Service: 7 Ways to Identify and Fix It

Bad Customer Service: 7 Ways to Identify and Fix It

How to Handle Customer Privacy on Social Media

How to Handle Customer Privacy on Social Media

Sprinklr Expands Its Reach with a New Integration With Bluesky

Sprinklr Expands Its Reach with a New Integration With…

Customer Retention Management & How to Do It

Customer Retention Management & How to Do It

7 Effective Ways to Elevate Online Customer Service

7 Effective Ways to Elevate Online Customer Service

Top Contact Centre Trends for 2024

Top Contact Centre Trends for 2024

Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

50 Must-Have Customer Survey Questions

50 Must-Have Customer Survey Questions

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise