Sensee Recognised at 2021 European Awards

Contact Centre Predictions for 2022

Is Flexibility Key to Addressing the Great Resignation?

The Biggest Problems Facing Contact Centres Today

Is Workplace Culture at the Heart of the Hybrid Debate?

UK Businesses Have Been Slow to Move Back to the Office

The Future of Customer Communication

Sensée Launches ‘The Sensée Forest’

NI Contact Centres Applauded for Excellence

20 Demand Planning Techniques for Your Call Centre

Sensee Wins Gold at the 2021 UK National Contact Centre…

WFH Is No Longer About Kitchen-Table Meetings And Zoom…

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the…

Managing Health and Wellbeing in a Hybrid Working…

Work and Career Expectations Are Changing Forever

Don’t Penalise Employees Who Still Want Flexibility

Building A Culture Of Communication That Facilitates…

13 Clever Tactics for Dealing With an Angry Phone Call

Work-Life Balance Requires More Than Just WFH

How Will Companies Manage the Transition From WFH to…

20 Best Practices for Messaging Customers

Sensée Creates 500 Work-from-Home Contact Centre Roles

When Is Homeworking Right for You?