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Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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Sabio CX Community Day: AI & Automation (Manchester)

Sabio CX Community Day: AI & Automation (Manchester)

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

WFM and AI: How AI Will Transform Workforce Planning in the Future

WFM and AI: How AI Will Transform Workforce Planning in…

Nextview Consulting Acquires Sabio Group’s Salesforce Practice

Nextview Consulting Acquires Sabio Group’s Salesforce…

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for…

Next-Gen WFM: What Is Coming Down the Line?

Next-Gen WFM: What Is Coming Down the Line?

Employee Rights Bill: Impact on Workforce Planning in Contact Centres

Employee Rights Bill: Impact on Workforce Planning in…

2024 Survey Report: What Contact Centres Are Doing Right Now

2024 Survey Report: What Contact Centres Are Doing Right…

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

7 Key Signs Your WFM Solution Is Delivering Results

7 Key Signs Your WFM Solution Is Delivering Results

Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Overcoming the AI Adoption Chasm

Overcoming the AI Adoption Chasm

Finalists Announced for the ECCCSAs 2024

Finalists Announced for the ECCCSAs 2024

Are You Prepared to Ride the Waves of New Age CX?

Are You Prepared to Ride the Waves of New Age CX?

Last Chance to Take Part in Our Annual Benchmarking Survey

Last Chance to Take Part in Our Annual Benchmarking Survey

DORA’s Knocking: Will Financial Services Organisations Weather the Storm?

DORA’s Knocking: Will Financial Services…

Latest Trends in Technology, Metrics, and Channel Choice

Latest Trends in Technology, Metrics, and Channel Choice

Leeds Building Society Modernises its Contact Centre with Sabio

Leeds Building Society Modernises its Contact Centre…

Industry Stepping Up With Wellbeing and DE&I Strategies

Industry Stepping Up With Wellbeing and DE&I…

Case Study: ESP Group Transforms CX With Sabio

Case Study: ESP Group Transforms CX With Sabio

2024 UK National Contact Centre Award Winners Announced

2024 UK National Contact Centre Award Winners Announced

Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul

Sabio Secures Vattenfall Deal for Cloud Contact Centre…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise