The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Meeting the Needs of Vulnerable Consumers in 2025

Meeting the Needs of Vulnerable Consumers in 2025

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Webinar Recording: Treating Vulnerable Customers Fairly

Webinar Recording: Treating Vulnerable Customers Fairly

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise