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Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

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Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Webinar Recording: Treating Vulnerable Customers Fairly

Webinar Recording: Treating Vulnerable Customers Fairly

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

Meeting the Needs of Vulnerable Consumers in 2025

Meeting the Needs of Vulnerable Consumers in 2025

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports