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Webinar Recording: Treating Vulnerable Customers Fairly

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Written by Rachael Trickey

This webinar shares top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time.

Agenda

  • Introductions – Megan Jones, Call Centre Helper
  • Helen Pettifer, Vulnerable Customer Trainer & Consultant

helen slides Click here to view the slides

richard slides Click here to view the slides

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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