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Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

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7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Hang On a Minute… Is AI Worsening EX?

Hang On a Minute… Is AI Worsening EX?

How to Change Your Shift Patterns – Without Losing Your Best Agents!

How to Change Your Shift Patterns – Without Losing Your…

Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

Improve Your CX Strategy – Clever Ideas From…

What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

Successful Customer Retention Strategies From Specsavers

Successful Customer Retention Strategies From Specsavers

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

What Is Customer Retention?

What Is Customer Retention?

What Is a Customer Retention Strategy?

What Is a Customer Retention Strategy?

What Is Quiet Quitting?

What Is Quiet Quitting?

6 Contact Centre Initiatives You Can’t Ignore

6 Contact Centre Initiatives You Can’t Ignore

How to Combat Quiet Quitting in the Call Centre

How to Combat Quiet Quitting in the Call Centre

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

Don’t Let the Menopause Compromise Staff Retention in…

How to Calculate Customer Profitability

How to Calculate Customer Profitability

10 Innovative Ways to Create Customer Value

10 Innovative Ways to Create Customer Value

5 Customer Engagement Strategies That You Cannot Ignore

5 Customer Engagement Strategies That You Cannot Ignore

11 Customer Retention Strategies

11 Customer Retention Strategies

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition

Create a Contact Centre Orientation Plan to Reduce…

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

5 Ways to Retain Advisors Using the Same Tools as…

6 Ways to Wow and Win Back Lost Customers

6 Ways to Wow and Win Back Lost Customers

Does Your Contact Centre Need a “Colleague Experience Manager”?

Does Your Contact Centre Need a “Colleague Experience…

5 Things That Will Drive Your Staff Away

5 Things That Will Drive Your Staff Away

29 Strategies to Tackle Agent Absence and Attrition

29 Strategies to Tackle Agent Absence and Attrition

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