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Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

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The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Top Tips for Customer Retention

Top Tips for Customer Retention

How to Write a Successful Recruitment Strategy

How to Write a Successful Recruitment Strategy

Hot tips to improve staff retention

Hot tips to improve staff retention

The Top Ten Call Centre Solutions

The Top Ten Call Centre Solutions

How do I Ensure a Successful Retention Strategy?

How do I Ensure a Successful Retention Strategy?

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

Top Customer Service Strategies – No. 2 Happy Staff =…

How to Recruit the Right Call Centre Agent

How to Recruit the Right Call Centre Agent

Turnover or Turnaround? Ten Tips to Help Retain your Staff

Turnover or Turnaround? Ten Tips to Help Retain your Staff

Sixteen initiatives to ensure your staff enjoy coming to work

Sixteen initiatives to ensure your staff enjoy coming to…

How to Motivate Employees for Less Than £50 Per Week

How to Motivate Employees for Less Than £50 Per Week

Ten Tips to Improve Customer Retention

Ten Tips to Improve Customer Retention

How to Coach Agents for Attitude

How to Coach Agents for Attitude

How to Attract and Keep Generation Y Employees in Call Centres

How to Attract and Keep Generation Y Employees in Call…

29 Strategies to Tackle Agent Absence and Attrition

29 Strategies to Tackle Agent Absence and Attrition

The best way to conduct an exit interview

The best way to conduct an exit interview

Call Centre Recruitment Tips

Call Centre Recruitment Tips

Top Customer Service Strategies – No.1 Recruit and Train the Right People

Top Customer Service Strategies – No.1 Recruit and…

11 Customer Retention Strategies

11 Customer Retention Strategies

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

Top Customer Service Strategies – No. 3 Recognise…

58 Ways to Change Your Contact Centre

58 Ways to Change Your Contact Centre

How Do I Get the Best Information Out of Exit Interviews?

How Do I Get the Best Information Out of Exit Interviews?

Strategies for developing and retaining talent in the contact centre

Strategies for developing and retaining talent in the…

Tackling staff turnover: what the experts recommend

Tackling staff turnover: what the experts recommend

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