White Paper: What Contact Centres Are Doing Right Now (2016 Edition)

Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now – everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

Click here for our most recent survey

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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