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Recruitment and HR

Discover our range of materials on recruiting talent for contact centres, with tips for attracting and hiring the best agents.

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How to Write a Successful Recruitment Strategy

How to Write a Successful Recruitment Strategy

How to Recruit the Right Call Centre Agent

How to Recruit the Right Call Centre Agent

Top Tips for Managing Attrition in the Call Centre

Top Tips for Managing Attrition in the Call Centre

10 Questions to Ask Yourself Before Starting Recruitment

10 Questions to Ask Yourself Before Starting Recruitment

How Would you Improve Agent Productivity in the Call Centre?

How Would you Improve Agent Productivity in the Call…

Recruitment Tips for Call Centre Temporary Staff

Recruitment Tips for Call Centre Temporary Staff

Answers: Great Interview Questions for an Inbound Sales Call Centre?

Answers: Great Interview Questions for an Inbound Sales…

How Do I – Keep on the Right Side of Employment Law When Recruiting?

How Do I – Keep on the Right Side of Employment…

Call Centre Recruitment Tips

Call Centre Recruitment Tips

How Do I Ensure a Successful Recruitment Strategy?

How Do I Ensure a Successful Recruitment Strategy?

How Do I Set Up a Really Good Assessment Centre?

How Do I Set Up a Really Good Assessment Centre?

Recruiting According to Attitude – What to Look for From Potential Trainees

Recruiting According to Attitude – What to Look…

How Do I Analyse CVs to Best Effect?

How Do I Analyse CVs to Best Effect?

Recruiting and Keeping the Best Call Centre Agents

Recruiting and Keeping the Best Call Centre Agents

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7 Ways You’re Punishing Your Best Agents Right Now

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