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Recruitment and HR

Discover our range of materials on recruiting talent for contact centres, with tips for attracting and hiring the best agents.

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The 6 Steps to More Competent Agents

The 6 Steps to More Competent Agents

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10 Ideas We Heard at the Leeds Building Society Contact…

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16 Things We Saw at the Specsavers Contact Centre in…

10 Ways to Attract Fresh Talent Into Your Contact Centre

10 Ways to Attract Fresh Talent Into Your Contact Centre

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12 Effective Strategies for Successful Call Centre…

What I’ve Learned From Running a Contact Centre – Grass-Root Progression

What I’ve Learned From Running a Contact Centre –…

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10 Clever Ways to Attract More Agents

Is Age Little More Than a Number?

Is Age Little More Than a Number?

6 Top Tips for Maintaining Quality Recruitment Under Pressure

6 Top Tips for Maintaining Quality Recruitment Under…

Are Your Job Ads Holding Back Your Contact Centre Recruitment?

Are Your Job Ads Holding Back Your Contact Centre…

Looking for These 5 Traits Served Me Well in Hiring

Looking for These 5 Traits Served Me Well in Hiring

What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

Do You Know the True Cost of a Bad Hire in the Contact Centre?

Do You Know the True Cost of a Bad Hire in the Contact…

Volume recruiters knowingly hire the wrong people

Volume recruiters knowingly hire the wrong people

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