The Largest Online Community for Contact Centre Professionals
Discover our range of materials on recruiting talent for contact centres, with tips for attracting and hiring the best agents.
Category
Sub Category
Subject
14 Imaginative Ideas From the Which? Contact Centre
The Fundamentals of Contact Centre Peak Management
The Three Forecasting Timelines Used in Contact Centres
14 Fresh Ideas from the Sky Contact Centre
How to Choose Your Contact Centre Team
17 Things You Can Learn from the AO Contact Centre
Managing Seasonal Intake – Your Questions Answered
13 Mistakes to Avoid… Multichannel
Does Your Contact Centre Need a “Colleague Experience…
Senior Operations Manager: Example Job Description
Head of Contact Centre: Example Job Description
Digital Contact Director: Example Job Description
Customer Services Director: Example Job Description
Contact Centre Manager: Example Job Description
Resource Planning Manager: Example Job Description
Customer Services Manager: Example Job Description
How to Make Exit Interviews Work for You
8 Strategies for Increasing Agent Resilience
12 Ways to Become a Contact Centre Employer of Choice
5 Traits to Look for in Your Next Call Centre Employee
4 Classic Customer Service Interview Questions – With…
What Will Happen to the Contact Centre in 2016 and Beyond?
27 Ways to Get the Best Out of Your Metrics
Looking for These 5 Traits Served Me Well in Hiring
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise