How to Know What Happened Yesterday – and Why

Reducing Colleague Attrition

How to Balance the Cost to Serve With Agent Wellbeing

It’s Time to Engage, Enable and Empower Your Contact…

Introducing QStory’s Intraday Automation Solution

White Paper: Real-Time Management – Gaining Real…

What’s Impacting Agents’ Lives? Shaving Schedules

Why Aren’t Contact Centres Keeping Their Agents Happy?

How AI Will Increase Training Needs for Colleagues

Case Study: Jet2 Improves Employee Oversight

How to Transform the Colleague Experience

AI in the Palm of Your Hand

Attracting and Retaining the Best Staff Doesn’t Have to…

QStory and NatWest Improve Customer and Colleague…

Agent Empowerment Takes Centre Stage With QStory’s Agent…

Resilient Operations Partner With QStory

QStory Recognized in UKII Intelligence Report

Is There Such as Thing as a Technology ‘Silver…

QStory Launch Affiliate Programme

How Intraday Automation Differs from WFM Software

Finding the Sweet Spot Between Automation and Control

Contact Centre Data You Can Trust